On receipt of a complaint, the NHRC
(i) examines all information submitted;
(ii) summons the complainant, the respondents and their witnesses and examines them on oath or under solemn affirmation;
(iii) calls for the production of documents or exhibits; and
(iv) visits the locus if need be.
As required by the Act, the Commission attempts in the first instance to resolve the complaint by a conciliatory procedure. Should the attempt fail, the NHRC at the end of the enquiry ?
(i) refers the case to
(a) the Director of Public Prosecutions if it appears that an offence has been committed; or
(b) the appropriate Service Commission where it appears that disciplinary action should be taken; or
(c) the Officer in Charge of a parastatal body or Government owned company where it appears that disciplinary action should be taken against an employee;
(ii) sends its conclusions and any recommendations in writing to the Minister responsible for Human Rights for appropriate action;
(iii) recommends, where appropriate, the grant of relief to the complainant or any other person; and
(iv) informs the complainant of the action taken.